Sounds weird doesn’t it? How can an undertaker destroy my business? I am not even in the undertaker business. I am not even in the funeral home industry.
That is exactly what happened in the mid 1900’s. Until then, the telephone switchboard industry was thriving with over 400,000 people employed to mechanically route calls from the originator to the intended recipient. This was done mostly with wires and plugs. One would think it was ripe for disruption. And indeed, it was, but it was not disrupted by a competing technology or even a competing telephone company. As unbelievable as it sounds, an undertaker disrupted it……