In my upcoming book, Crossroads of Catastrophe: How Great Organizations Lose Their Way and How To Keep Yours On The Right Track, I emphasized the importance of questions.

Not just the importance of questions, but the importance of the right questions and in the right order. Many leaders ask questions to reveal opportunities or to figure out the root of a problem. But that is where they stop-problem solved. Or so they think. Then they are surprised when the problem crops up again…and again.

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