The seemingly never-ending fall of an American Icon resulted in another 80 stores closed recently. Why did this happen and what can you learn from it? Sears leadership chose to ignore all the warning signs. These signs are always subtle...
As I look back on 2018 this week, I reflected on the problems, issues, surprises, and things I didn’t anticipate. The list was long. And that’s a good thing. Huh? How can problems be a good thing? Well they can...
I was on a podcast the other day when the interviewer challenged my belief that profit is the number one goal of every for-profit business. I was astounded that anyone could believe the number one goal is anything else. Obviously,...
In the latest of Wells Fargo debacles, it revealed hundreds of customers lost their homes after a computer glitch. A computer glitch? Really? Just another way for Wells Fargo to blame anything other than the root cause for its problems....
“Steve Blue is the Steve Jobs of the rust-belt economy, and Metamorphosis provides a detailed map for the innovator’s journey.”– Jedidiah Yueh, Bestselling Author, Chairman and Founder, Delphix , Founding CEO, Avamar The advent of high-tech products, services, and processes have wrought...
I like to spend my Saturday mornings watching branding cartoons (oops, I mean branding commercials). It is fascinating to watch how some companies spend endless amounts of money on campaigns cooked up by marketing geniuses. One of my favorites is...
I get into airline clubs a lot and one thing I’ve noticed lately is that every person in the club is smarter than the next one. Casually listening to phone conversations, I have observed that everyone thinks they have all...
Yesterday, an article came out stating that robotics and automation will thrive under new trade tariffs. I believe quite the opposite. Trade tariffs will come and go. Robots are not the answer to competing on the world stage. The answer...
Before the Singapore summit, I predicted that Kim Jong-un would walk out of the negotiations. I wrote that he would walk not because he did not want a deal, but because he wanted a better deal than Trump was offering....
Over the weekend, the North Korean state news agency reported that Syrian President Bashar al-Assad plans to make a state visit. It would be the first time Kim Jong-un has hosted a head of state since assuming power in 2011....
Last month two black men were arrested while loitering at a Starbucks. Starbucks soon succumbed to pressure from leftists and closed all 8,000 stores for an entire afternoon to conduct “racial bias training.” That is a startlingly stupid policy decision....
I once lectured at the Harvard Business School on high stakes negotiations. Not to the students, but to the law school professors! They wanted to know how I successfully negotiated a bet the company in a highly-unlikely to succeed high-stakes...
It has been fascinating to watch Donald Trumps’ negotiations with North Korea, albeit from the sidelines. And I am always amazed watching the media pontificate about what he has done wrong. This coming from people who’s biggest negotiations have been...
United Airlines recently announced a new pet policy. (I guess they figured they needed one after all the pets they’ve killed or sent to the wrong country.) But United missed the mark again. Just as in their previous incidents (that...
This week, I spent time with Jay Abraham – a legendary strategic marketing expert, author, and executive coach – during a film shoot, which I am co-producing) that will document his life and business. Yesterday, I wrapped up a small,...
Last week, United Airlines once again demonstrated its toxic “cattle” culture by bumping a woman from her first class seat to give it to Representative Sheila Jackson, aka “the meanest member of congress.” Not only did United give away this...